Introduction
Welcome to Chariot Messenger's Privacy Policy. This policy describes how we collect, use, and share your personal information when you use our on-demand delivery application. Note: This policy applies to both the general Chariot Messenger app and the Chariot Rider app, with specific distinctions outlined below.Information Collection
We collect information you provide directly to us, such as when you create an account, place an order, or contact customer support. This may include your name, email address, phone number, delivery address, and payment information.Use of Information
We use the information we collect to provide, maintain, and improve our services, process transactions, communicate with you, and comply with legal obligations. We may also use this information to personalize your experience. Note: Only the Chariot Rider app uses location-based services, as detailed below.Location Data
The Chariot Rider app uses location data to enable real-time navigation, route optimization, and delivery status updates. Background location access is used to track delivery progress and provide accurate updates to customers and vendors, ensuring a seamless delivery experience. This data is used exclusively for operational purposes and is never shared or sold to third parties.
The general Chariot Messenger app does not request or use your location data in any capacity.
Data Sharing
We do not share your information with third-party delivery partners, as we handle all deliveries ourselves. We may share your information with other service providers and as required by law. Our third-party providers include Supabase (for backend services), Google Maps (for location services in the Chariot Rider app only), and Paystack (for payment processing), all of which adhere to strict privacy commitments to protect your data. We do not sell your personal information to third parties.Third-Party Services
Our app relies on third-party services to function effectively. These include:
- Supabase for our backend services, including data storage and account management.
- Google Maps to provide accurate location-based services, such as mapping and navigation for deliveries in the Chariot Rider app.
- Paystack for secure payment processing.
Each of these third parties follows its own privacy policy, and we ensure they comply with necessary privacy and data protection standards. You may review their policies for further details.
User Rights
You have the right to access, correct, or delete your personal information. You can easily request account deletion from within the app or by contacting us directly. Your request will be processed promptly, and we will delete your data in accordance with legal requirements.Age Restriction
Chariot Messenger is intended for use only by individuals 13 years of age and older. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information. By using our app, you confirm that you meet the age requirements.Data Retention
We retain your information as long as it is necessary to provide our services and fulfill the purposes outlined in this policy, including for legal and accounting requirements. When no longer needed, we securely delete or anonymize your data.Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage.Changes to Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page, updating the 'Last Updated' date, and, when significant, providing an in-app notification or email alert.Contact Us
If you have any questions about this privacy policy, please contact us at info@chariotmessenger.com.Last Updated: